1. Introduction
Welcome to TrackerAI (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our fitness tracking app, TrackerAI.

2. Information We Collect

Data CategorySpecific DataAccount & ContactName, Email AddressUser IdentifiersSupabase User ID, Device identifiers (IP address, advertising identifier)Health & FitnessWorkout logs (exercise type, weight, reps, duration), bodyweight, genderUsage DataApp launches, screen views, button taps, feature usageDiagnosticsCrash logs, performance metrics (launch time, error reports)Customer SupportSupport inquiries and messages you send via our in-app support form

3. How We Use Your Data

  • App Functionality
    • Authenticate and manage your account
    • Store and retrieve your workout history
    • Provide AI-driven feedback, strength rankings, and analytics

  • Analytics
    • Understand feature usage and user flow to improve the app
    • Measure engagement and retention (via Mixpanel)

  • Diagnostics & Performance
    • Monitor crashes and technical issues to maintain reliability
    • Optimize app performance and stability

  • Customer Support
    • Respond to your help requests and troubleshoot issues

4. Third-Party Services
We use the following services, which may collect or process your data on our behalf:

  • Supabase (authentication, database hosting)

  • OpenAI (AI-driven workout feedback)

  • Mixpanel (in-app analytics)

  • Stripe (payment processing—only on U.S. web version; we do not collect or store your card details)

Each third party is bound by their own privacy policies and is prohibited from using your data except to provide the services we request.

5. Data Sharing & Disclosure

We do not share your personal data with advertisers, data brokers, or other third parties for marketing or profiling. We only disclose your information if required by law (e.g. court order) or to protect our rights.

6. Your Choices & Rights

  • Account Data: You can view or update your name and email in your profile settings.

  • Workout Data: You may export or delete your workout history at any time via the “Settings → Data Export” screen.

  • Analytics Opt-Out: On iOS, you can disable App Analytics in Settings → Privacy → Analytics & Improvements.

  • Support: To request full data deletion, contact us at privacy@trackerai.app. We will comply with any valid request.

7. Data Retention
We retain your account and workout data for as long as you maintain an account. Upon account deletion, we permanently remove all personal and workout data from our servers within 30 days.

8. Security
We implement industry-standard measures (TLS encryption in transit, AES-256 at rest) to protect your data. However, no system can be guaranteed 100% secure.

9. Children’s Privacy
TrackerAI is not intended for children under 13. We do not knowingly collect data from users under 13. If you believe we have inadvertently done so, please contact us at privacy@trackerai.app and we will delete the data immediately.

10. Changes to This Policy
We may update this Policy periodically. We will notify you via email and in-app notice before material changes take effect.

11. Contact Us
If you have questions or concerns, please reach out:

Email: sunny@softwarelink.co.uk

Thank you for trusting TrackerAI with your fitness journey!